By jakob187 22 Comments
I've always told myself that of all the things I'd order online, comics wouldn't be one of them. It just seems too risky, and unfortunately, I've learned my lesson the hard way.
I recently bought Black Summer and No Hero from Amazon, and I knew that Supergod was the third piece to this whole puzzle. My friend had told me about this place, Midtown Comics, where you could order comics...and particularly that they had their back issues for up to 40% off. That included variants, and if it's one thing I want from my Ellis comics, it is variant covers. They had all of the Church of the Supergod sketch variants for cheap, about $4.00 a piece. I couldn't pass it up. I picked up some other stuff that I had missed: Deadpool Pulp #1-4, Starborn #1, Soldier Zero #3, and Madman Vol. 2.
A few days later, my comics come in the mail, and upon opening Supergod #1, I am greeted TO TWO RIPPED PAGES!!! This was a comic that was sold under the impression that it was a "Near Mint" copy. Near Mint, folks. That does NOT mean it comes with two ripped pages, both of which take up at least a quarter of the page. Moreover, it was like this IN THE BAG! That means they shipped this to me knowing full good and well that they sent me a product that does not meet up to what they stated it was.
I get a reply e-mail today. "You have been credited $3.66 to your account. We're sorry for the inconvenience."
Okay, I'm sorry. THIS is customer service? I tell you that you've sent me a faulty product, and you tell me "HEY, THANKS FOR THE MONEY, SORRY WE LIED, HERE IS SOME MONEY TO MAKE UP FOR THAT KTHXBAI"?! I send ANOTHER complaint to let them know that they didn't even know the condition of the book that they sent, and why in the HELL would I buy from the company again? I want to know that they were wrong about the order they sent to me, and I want them to acknowledge that. Credit? YOU SENT ME A FAULTY PRODUCT ALREADY! WHY WOULD I BUY FROM YOU AGAIN?! Sure, the other products were in fine condition, but that does not change this incredibly dissatisfying experience.
I'm sure some server bot will say some stupid standardized letter crap and my chances of doing anything else here is boned. However, it's just not right. It needs to be known that there is a company who doesn't pay attention to what they are doing, send out products under false pretense, and then make no effort to say "hey, you matter as a customer and we'd like to keep doing business with you".
In turn, I hit up eBay, and I found someone WHO ACTUALLY E-MAILS ME that has issues #1 AND #2 in the Church of the Supergod variant (Midtown didn't even have #2 in variant), and they even went as far as to send me at-that-moment photos of the comics to make sure that I was not getting screwed. THAT person will continue to get my business. THAT one single solitary person WANTS my satisfaction, my positive feedback rating, and my business. THAT is what is giving me confidence in ordering any comics online again.
Is it just me, though? Has anyone else been screwed by Midtown like this before?